Job Description

📍You will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls 📍Independently provide accurate information to resolve problems/issues that arise 📍Continuously educate one’s self with up-to-date and relevant information to support the customer service operations 📍You will escalate issues to your team leader, managers, and other departments as required 📍Adhere to the Quality Assurance standards set 📍Adhere to and comply with the schedule set by the Team Leader 📍Assist in the preparation of other processes as and when assigned/required by the Team Leader 📍Display good team working attitude and behavior within the team and other departments in the company 📍Assist in projects aimed at achieving team objectives such as implementing ticket deflection strategies, analyzing data/trends to drive defect reduction etc.

Qualifications

📍2-3 years experience in frontline customer support, preferably in the financial or service industry 📍Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience 📍Both adaptable and resilient, able to operate in a quickly changing environment 📍Excellent verbal and written professional English and your respective native language skills 📍Great at multitasking, prioritizing, and managing time effectively. 📍Knowledge or interest in blockchain/digital assets/fin-tech industry 📍Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)