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Nansen
Community Manager
atĀ Nansen
about 23 hours ago | 51 views | 4 applications

Community Manager

Full-time
Start-up
Remote

About the company

Nansen is a blockchain analytics platform that enriches on-chain data with millions of wallets labels. Crypto investors use Nansen to discover opportunities, perform due diligence and defend their portfolios with our real-time dashboards and alerts.

Job Summary

Responsibilities

šŸ“Engage with community users by sharing research insights, introducing members to each other, and facilitating engaging discussions šŸ“Cultivate and manage community relationships on Discord šŸ“Assist with the data and reporting on KPIs and help identify the right metrics to make meaningful sense of customer issues šŸ“Own and manage the user support journey, ensuring a world-class experience for users šŸ“Develop models and tools that empower teams to create enhanced products and derive insights that fuel growth and efficiency

Are you the right person for this role?

The ideal candidate for us has: šŸ“1-2 years of work experience in user operations and/or customer-facing roles (with at least 1 year in a high-growth company) šŸ“Prior work experience in the crypto industry OR demonstrable understanding of crypto topics and terminology šŸ“Proficient in Discord server management & ZenDesk šŸ“Excellent verbal and written communication skills šŸ“A deep sense of ownership and a builder mindset šŸ“Passionate about crypto

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